Customer Service
Good customer service is the life blood of any business. Customer service is all about bringing customers back. And about sending them away happy—happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn, become repeat customers. The Chamber offers two dynamic programs to help businesses improve upon this necessary skill.
Gillette is the Place to Bee Customer Service Certification
Chamber members who train their employees in customer service are eligible to certify their business and receive additional marketing benefits through the Chamber. To receive certification, a business owner or manager must complete an application, provide proof of employee training and submit the documents to the Campbell County Chamber. View more information [PDF].
Businesses that have received the Customer Service Certification:
ServiceSkills.com
The Campbell County Chamber offers high caliber web-based communication training from the Telephone Doctor®, a national customer service training company. The platform, dubbed ServiceSkills.com, provides a library of communication training resources covering customer relations and leadership issues for subscribers’ teams.
The ServiceSkills platform offers employers a comprehensive employee tracking system to assign courses, track course progress and individual rates of completion, access quiz scores and generate reports. More than 25,000 organizations including the American Heart Association, Canon, DuPont, Hyundai, and Kroger, among others, use the ServiceSkills platform to improve the way they communicate with customers and coworkers. View program information.
Shop Local Programs
The purpose of the Gillette is the Place to Bee programs is to educate the community about the types of businesses that are available in Gillette, and that you can do most of your shopping in Gillette. Facts about shopping local:
- For every $100 spent in locally-owned independent stores, $68 returns to the community through taxes, payroll and other expenditures. If you spend that in a national chain, only $43 stays in the community. Spend it online and nothing comes home. (Source: Civic Economics report)
- Local firms procure local goods and services at more than twice the rate of chains. (Source: Anderson Study of Retail Economics, Chicago, Ill, October 2004)
- If half the employed population spent $50 each month in locally owned independent businesses, it would generate more than $42.6 billion in revenue*. Imagine the impact if ¾ the employed population did that. (*U.S. Labor Department February 2009 report)
Gillette is the Place to Bee Holiday Promotion
Give customers a greater incentive to shop in your establishment with a chance to win a piece of $3200 in homemade dough gift certificates that must be spent locally. View information about the 2011 Gillette is the Place to Bee holiday promotion [PDF].
Gold Gift Certificates
Last year your Chamber helped keep more than $340,000 in the local economy via the Gold Gift Certificate program.
Gold Gift Certificates are available in $5-$100 increments and expire 18-months after the issue date. There is a $.25 fee per certificate. To order, call (307) 682-3673, e-mail gaill@gillettechamber.com or stop by the Chamber office at 314 S. Gillette Ave. When you purchase and spend Gold Gift Certificates, you support more than 350 local merchants. View the merchant list [PDF].
Gold Gift Certificates Advertising / Participating Merchants
The Chamber initiated the Gold Gift Certificate program to promote local products and services as well as provide a means for reducing retail purchase leakage to surrounding communities. There are eight full-color advertising slots available on the certificates. Advertising sales for the Gold Certificates begin in the first quarter of each year. For more information, contact Darlene Robertson at (307) 680-1192 or darlener@gillettechamber.com.
Participation in the Gold Gift Certificate program is free and voluntary, and members must be in good standing to participate. View the merchant list [PDF].