Good customer service is the life blood of any business. Customer service is all about bringing customers back. And about sending them away happy—happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn, become repeat customers. The Chamber offers two dynamic programs to help businesses improve upon this necessary skill.
Gillette is the Place to Bee Customer Service Certification
Chamber members who train their employees in customer service are eligible to certify their business and receive additional marketing benefits through the Chamber. To receive certification, a business owner or manager must complete an application, provide proof of employee training and submit the documents to the Campbell County Chamber. View more information [PDF].
Businesses that have received the Customer Service Certification:
Customer Service FUN-damentals
This year, Gillette College Center for Workforce and Community Education in partnership with the Campbell County Chamber of Commerce and Campbell County Economic Development Corporation is pleased to bring to the Business Community – Customer Service FUN-damentals. There will be three separate but inter-related classes. Each of these classes will be three hours of instruction and has been developed to help businesses in Campbell County develop better customer relations and grow their business through quality, expectation-exceeding, “WOW” customer service. Download the brochure here. For more information, contact NWCCD at 307-686-0254 X 4500 or firstname.lastname@example.org.
Shop Local Programs
The purpose of the Gillette is the Place to Bee programs is to educate the community about the types of businesses that are available in Gillette, and that you can do most of your shopping in Gillette. Facts about shopping local:
- For every $100 spent in locally-owned independent stores, $68 returns to the community through taxes, payroll and other expenditures. If you spend that in a national chain, only $43 stays in the community. Spend it online and nothing comes home. (Source: Civic Economics report)
- Local firms procure local goods and services at more than twice the rate of chains. (Source: Anderson Study of Retail Economics, Chicago, Ill, October 2004)
- If half the employed population spent $50 each month in locally owned independent businesses, it would generate more than $42.6 billion in revenue*. Imagine the impact if ¾ the employed population did that. (*U.S. Labor Department February 2009 report)
In June 2012, the Chamber hosted its first cash mob—a new movement aimed at supporting local businesses and rebuilding communities. Organized through social media, mobbers agree to patronize a local business at a particular time and spend money. The catch: the location is kept a secret until the last minute, although staff releases clues in advance to tease mobbers on where the hit will take place. The first mob brought in $1,085 in about 30 minutes! The Chamber plans to host around one cash mob a month throughout Campbell County.
Gillette is the Place to Bee Holiday Promotion
Give customers a greater incentive to shop in your establishment with a chance to win a piece of $3200 in homemade dough gift certificates that must be spent locally. View information about the 2013 Gillette is the Place to Bee holiday promotion [PDF].
Gold Gift Certificates
In 2011-2012, your Chamber helped keep more than $405,000 in the local economy via the Gold Gift Certificate program.
Gold Gift Certificates are available in $5-$100 increments and expire 18-months after the issue date. There is a $.25 fee per certificate. To order, call (307) 682-3673, e-mail email@example.com or stop by the Chamber office at 314 S. Gillette Ave. When you purchase and spend Gold Gift Certificates, you support more than 350 local merchants. View the merchant list [PDF].
Gold Gift Certificates Advertising / Participating Merchants
The Chamber initiated the Gold Gift Certificate program to promote local products and services as well as provide a means for reducing retail purchase leakage to surrounding communities. There are eight full-color advertising slots available on the certificates. Advertising sales for the Gold Certificates begin in the first quarter of each year. For more information, contact Darlene Robertson at (307) 680-1192 or firstname.lastname@example.org.
Participation in the Gold Gift Certificate program is free and voluntary, and members must be in good standing to participate. View the merchant list [PDF].